At Pilora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our clear and easy-to-follow refund and return policy.

 

1. Returns

• Eligibility for Returns: If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery. The product must be unused, in its original packaging, and in resalable condition.
• Non-Returnable Items: Certain products, such as opened or used fertilizers, may not be eligible for returns due to their nature. Please contact us if you are unsure about a product’s eligibility for return.

 

2. Refunds

• Processing a Refund: Once we receive your returned item, we will inspect it and process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect product.
• Partial Refunds: In certain cases, such as if an item is returned in used or damaged condition, we may issue a partial refund.

 

3. Exchanges

If you wish to exchange a product for a different item, please contact us at [contact email] and we’ll guide you through the exchange process. You may be required to return the original item before we process your exchange.

 

4. How to Return an Item

To initiate a return or request a refund, please follow these steps:

1. Contact us at [contact email] or [phone number] with your order number and the reason for your return.
2. We will provide you with instructions and a return shipping address.
3. Once we receive the item, we will process your return and issue a refund.

 

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 7 days of receiving the product. We will either replace the item or issue a full refund, including shipping costs, depending on your preference.

 

6. Contact Us

For any questions or concerns about our return and refund policy, please reach out to our customer service team at [contact email] or [phone number].

Effective Date: January 22, 2025