At Pilora, we strive to provide fast and reliable shipping for all of our customers. Below are the details of our shipping policy to ensure a smooth and transparent shopping experience.

 

1. Processing Time

• All orders are processed within 1-2 business days from the time of purchase.
• Orders placed on weekends or holidays will be processed the following business day.
• You will receive a confirmation email once your order has been processed and shipped.

 

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Delivery typically within 5-7 business days depending on your location.
• Expedited Shipping: Delivery within 2-3 business days for faster service (available for select regions).

Delivery times may vary based on your location and external factors such as weather or holidays.

 

3. Shipping Charges

• Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your delivery address.
• Free shipping promotions may be available on orders over a certain amount. Please check for any current offers.

 

4. International Shipping

At this time, we currently offer shipping within [your country] only. We are working towards expanding our reach to international customers in the future. Please check back for updates on international shipping availability.

 

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website. If you have any trouble tracking your order, feel free to contact our customer service team for assistance.

 

6. Address Accuracy

Please ensure that your shipping address is correct at the time of purchase. Pilora is not responsible for delays or issues caused by incorrect address information provided by the customer. If there is an issue with your shipping address, please contact us as soon as possible.

 

7. Shipping Issues

If your order is delayed, lost, or damaged during transit, please reach out to us immediately. We will work with the carrier to resolve the issue or offer assistance in any way possible.

 

8. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team at [contact email] or [phone number]. We are here to help!

Effective Date: January 22, 2025.